This privacy policy is for this website [www.southwoldtouristinformation.co.uk] and covers how 'Southwold Tourist Information' as a private individual treats personal information that is collected and received from the website users and advertisers. Please email [email protected] if you have any questions or concerns.
1. Privacy Policy
This website and its owner takes a proactive approach to protecting your privacy and security, ensuring the necessary steps are taken to protect the privacy of website users throughout their visiting experience. Whenever you provide personal information, we will treat that information in accordance with this policy, current EU General Data Protection Regulation and Internet Best Practice.
This website and its owner takes a proactive approach to protecting your privacy and security, ensuring the necessary steps are taken to protect the privacy of website users throughout their visiting experience. Whenever you provide personal information, we will treat that information in accordance with this policy, current EU General Data Protection Regulation and Internet Best Practice.
2. Contact & Communication
Users contacting this website do so at their own discretion and provide any such personal details requested at their own risk. Direct emails are received via a webmail server. Contact forms are received via a website server which are then forwarded to the webmail server. Personal details of enquirers are not stored by Southwold Tourist Information. However 'date of enquiry' and 'type of enquiry' are kept for statistical records purely for use by Southwold Tourist Information and are therefore stored on a computer database of statistics. This database is stored on a portable hard drive as well as on a back-up cloud server.
All enquiries are held on the servers as above until they have been dealt with, at which point they are deleted and enquirers will receive no further communication unless instigated by themselves.
Every effort has been made to ensure a safe and secure form for email submission process but advise users using such form that they do so at their own risk.
Exceptions
i) Occasionally enquiries are received via social sites - any received as private messages will be deleted once dealt with. Enquiries as publicly visable comments will be left as is.
ii) Submissions for Lost Property. Personal contact information is only shared online with permission of the enquirer. Items are only listed online for up to one month, after which time the item and any emails relating to the item will be deleted.
Users contacting this website do so at their own discretion and provide any such personal details requested at their own risk. Direct emails are received via a webmail server. Contact forms are received via a website server which are then forwarded to the webmail server. Personal details of enquirers are not stored by Southwold Tourist Information. However 'date of enquiry' and 'type of enquiry' are kept for statistical records purely for use by Southwold Tourist Information and are therefore stored on a computer database of statistics. This database is stored on a portable hard drive as well as on a back-up cloud server.
All enquiries are held on the servers as above until they have been dealt with, at which point they are deleted and enquirers will receive no further communication unless instigated by themselves.
Every effort has been made to ensure a safe and secure form for email submission process but advise users using such form that they do so at their own risk.
Exceptions
i) Occasionally enquiries are received via social sites - any received as private messages will be deleted once dealt with. Enquiries as publicly visable comments will be left as is.
ii) Submissions for Lost Property. Personal contact information is only shared online with permission of the enquirer. Items are only listed online for up to one month, after which time the item and any emails relating to the item will be deleted.
3. Data Protection
The website 'Southwold Tourist Information' is not in the business of selling personal information to anyone else. We use information shared with us for the purpose of running and improving this website and in that capacity will operate as a data controller. If we wish to use your personal information for additional purposes not described as above, we would always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.
The website 'Southwold Tourist Information' is not in the business of selling personal information to anyone else. We use information shared with us for the purpose of running and improving this website and in that capacity will operate as a data controller. If we wish to use your personal information for additional purposes not described as above, we would always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.
4. Advertisers
Information provided by advertisers will be stored on a computer database of advertiser details and used for administration purposes by Southwold Tourist Information. This database is stored on a portable hard drive as well as on a back-up cloud server.
The contact information provided is used to create publicly available adverts and may from time to time also be forwarded on to enquirers to whom it may be of use or interest in a tourism capacity.
Adverts are promted on all relevant pages of the Southwold Tourist Information website and may also be shared on various social sites including Facebook, Google Plus, Pinterest and Instagram.
As an advertiser, if you no longer wish your details to be listed on any or all of the above sites please do not hesitate to email [email protected] and your details will be removed as soon as possible. You will be notified once to confirm your details have been removed but will then receive no further contact unless instigated by yourself. However, any information relating to invoices for advertising on the Southwold Tourist Information website will be kept on record, as legally required, for at least 5 years after the 31 January submission deadline of the relevant tax year ie. 2016 - 2017 tax return deadline is 31 January 2018, invoicing records will be kept until 31 January 2023.
Information provided by advertisers will be stored on a computer database of advertiser details and used for administration purposes by Southwold Tourist Information. This database is stored on a portable hard drive as well as on a back-up cloud server.
The contact information provided is used to create publicly available adverts and may from time to time also be forwarded on to enquirers to whom it may be of use or interest in a tourism capacity.
Adverts are promted on all relevant pages of the Southwold Tourist Information website and may also be shared on various social sites including Facebook, Google Plus, Pinterest and Instagram.
As an advertiser, if you no longer wish your details to be listed on any or all of the above sites please do not hesitate to email [email protected] and your details will be removed as soon as possible. You will be notified once to confirm your details have been removed but will then receive no further contact unless instigated by yourself. However, any information relating to invoices for advertising on the Southwold Tourist Information website will be kept on record, as legally required, for at least 5 years after the 31 January submission deadline of the relevant tax year ie. 2016 - 2017 tax return deadline is 31 January 2018, invoicing records will be kept until 31 January 2023.
5. Newsletter Subscribers
E-Newsletters are created using the Mailchimp platform and as such always have a visible link to unsubscribe. Previously newsletters have been sent to enquirers because they had requested tourist information and the newsletters were felt to be of further interest to them. However as of 25 May 2018 in line with the new General Data Protection Regulation, enquirers will no longer be sent further information via newsletters unless they expressly wish to subscribe themselves. Personal details for newsletter subscribers/unsubscribers is not stored by Southwold Tourist Information but is held on a Mailchimp server.
E-Newsletters are created using the Mailchimp platform and as such always have a visible link to unsubscribe. Previously newsletters have been sent to enquirers because they had requested tourist information and the newsletters were felt to be of further interest to them. However as of 25 May 2018 in line with the new General Data Protection Regulation, enquirers will no longer be sent further information via newsletters unless they expressly wish to subscribe themselves. Personal details for newsletter subscribers/unsubscribers is not stored by Southwold Tourist Information but is held on a Mailchimp server.
6. Links to Third Party Sites
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website (ie. clickable text / banner / image links). This information is supplied in good faith in case it is of interest or use to our website users. If you submit personal information to any of those sites, your information is governed by their privacy policies which may differ from these. We encourage you to carefully read the privacy policy of any website you visit. The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website (ie. clickable text / banner / image links). This information is supplied in good faith in case it is of interest or use to our website users. If you submit personal information to any of those sites, your information is governed by their privacy policies which may differ from these. We encourage you to carefully read the privacy policy of any website you visit. The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.
7. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owner will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact direct via emails to [email protected].
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owner will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact direct via emails to [email protected].
8. Shortened Urls in Social Media
This website and its owner through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owner cannot be held liable for any damages or implications caused by visiting any shortened links.
This website and its owner through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owner cannot be held liable for any damages or implications caused by visiting any shortened links.
9. Cookie Statement
In order for some websites to function small amounts of information are placed on your computer or mobile device. These pieces of information are known as cookies. By using this site you consent to the use of cookies. Cookies can be managed in your browser or device settings.
In order for some websites to function small amounts of information are placed on your computer or mobile device. These pieces of information are known as cookies. By using this site you consent to the use of cookies. Cookies can be managed in your browser or device settings.
Updated May 2018